Hurricane Helene Shows How Broken the US Insurance System Is

On Tuesday morning, five days after Hurricane Helene ripped through Boone, North Carolina, David Marlett was on his way to the campus of Appalachian State University. The managing director of the university’s Brantley Risk & Insurance Center, Marlett was planning to spend the day working with his colleagues to help students and community members understand their insurance policies and file claims in the wake of the storm. He didn’t sound hopeful. “I’m dreading it,” he said. “So many people are just not going to have coverage.”

Helene made landfall southeast of Tallahassee, Florida, last week with winds up to 140 miles per hour, downing trees and bringing record-breaking storm surges to areas along the Gulf Coast before charging up through Georgia. But perhaps its most shocking impacts have been on inland North Carolina, where it first started raining while the storm was still over Mexico. At least 57 people are dead in Buncombe County in the west of the state alone. Communities like Boone received dozens of inches of rainfall despite being hundreds of miles from the coast. Waters rose in main streets, sinkholes and mudslides wreaked havoc, and major roads were blocked, flooded, or degraded by the storm.

Now, there’s a good chance that many homeowners in North Carolina won’t see any payouts from their insurance companies—even if they have policies they thought were comprehensive.

“The property insurance market for homes was already a patchwork system that really doesn’t make a lot of sense,” Marlett says. “Now you’re adding in the last couple of years of economic uncertainty, inflation, climate change, population migration—it’s just an unbelievably bad combination happening all at once.”

For North Carolinians, the issue right now has to do with what, exactly, private insurance is on the hook for when it comes to a storm. An average homeowner policy covers damage from wind, but private homeowners’ insurance plans in the US do not cover flooding. Instead, homeowners in areas at risk of flooding usually purchase plans from the National Flood Insurance Program (NFIP).

The way a hurricane wreaks havoc on a state is a crucial deciding factor for insurers’ wallets. Hurricane Ian, which hit Florida as a category 4 storm with some of the highest wind speeds on record, caused $63 billion in private insurance claims. In contrast, the bulk of the $17 billion in damage caused by 2018’s Hurricane Florence, which tore up the North Carolina coast, was water damage, not wind; as a result, private insurers largely avoided picking up the check for that disaster.